They did not change
In the mist of Covid-19 (Corona Virus), we at JDS WebDesign are hoping everyone is safe, washing your hands frequently, sneezing and coughing in your elbow, and practicing social distancing. Over the next several weeks, we are planning on blogging about how to make your website more business friendly. We will have some tutorials on our favorite plugins and features, which will make your site more efficient.
They did not change! They did not change! They did not change!
I know better. One of my rules is most clients do not change. If you are not a good client now, then you are not going to be a good client in the future. A couple months ago, I received an email from a prior client. I had built a credit repair site for this client. It was an information gathering site. The client had asked and received web hosting, back up off line, client reports about up time and security support. The client had an issue with paying for hosting and domain support (something that is a fixed cost, meaning you will have them rather with my support or with another company). After about six months of late payments (and in some case no payments), I terminated the relationship. The client went to another hosting company, who did not provide back ups off line, nor security solutions.
A couple of months ago, my phone ranged. It was my prior client, who was not happy with their hosting solution. They wanted to go back to the old design and support. The client had their site re designed. I advised that this would be a new design and if support was needed, then six month pre-paid is required. The client was fine with the new arrangement. I sent out a contract and invoice. The design contract was signed and paid. The client did not want my support services. I was fine with that and offer for a minimum fee my videos training products. They agreed to pay for that services. I sent them an invoice, which was payed.
I uploaded the old site and sent an email for an final updates. The client made a few changes. The changes were made, and I schedule training for the videos. A few days later, I did a teleconference training on how to utilize the videos. The videos illustrated how to create new pages, post, images, and update your site.
Last week, I received an email from the client. They did not want to pay monthly for the video training. I called the client, trying to figure out what is the disconnect. They did not want to pay for hosting. I advised them that, they have till the end of the month or three weeks to find a new hosting. I will take down the site in about five weeks. Since no payment was received this month, I deleted the video training.
A tiger’s stripes do not change. One of my rules is “their is a reason, why your not a current client”.
Image courtesy of William Iven.
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