Why do you need some Support?
In the midst of Covid-19 (Corona Virus), we at JDS WebDesign hope everyone is safe, washing their hands frequently, sneezing and coughing on their elbow, and practicing social distancing. Over the next several weeks, we plan on blogging about making your website more business-friendly. We will have some tutorials on our favorite plugins and features, which will make your site more efficient.
A couple of years ago, I had a client call me. Her site had been hacked. I advised her to contact the web hosting company. She called me back a couple of hours later, the hosting company advised her that the theme and/or plugin had caused her site to get hacked. The site was backed up by WP Backup and the site had a security plugin called WP Fence installed. WP Backup is a great free backup service. WP Fence is a security plugin. It had sent the client several emails about malware and she ignored them (do not ask me why, especially since I told her that was a VERY IMPORTANT element).
I contact her web hosting company. I told her web hosting company, that we had the files backed up and WP Fence had indicated the malware and hacking began about six months ago. The hosting company wanted the site scrubbed and cleaned prior to restoring the files. I contact WP Fence, and the service was going to be $500.00. The client was not happy but paid the $500.00. I restore the files and her site was up and running. A few days later, she called me to see if I would host her site.
That was the beginning of my support system. I support about 90% of my clients. My support service, which starts at $200.00/month, includes…
*Web Hosting (Cloud…no shared)
*Virtual Assistant (or videos instruction on the back end)
*Block Brute Force Attacks
*Report to view blocked intrusion
*Report to view logins and logouts
*Report to view human visitors and bots and crawlers
*Monitor disk space
*One Click Restore
*Update and manage plugins and themes
*Automate plugins and themes
These are boring reports and information until your site is hacked. There is no perfect system to prevent your site from getting hacked. My site was hacked a couple of months ago. It happens, but it was very refreshing to restore with one click and pull up my off-site backups.
Image courtesy of Farzad Nazifi .
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