I had a defining moment this past week!!!
In the mist of Covid-19 (Corona Virus), we at JDS WebDesign are hoping everyone is safe, washing your hands frequently, sneezing and coughing in your elbow, and practicing social distancing. Over the next several weeks, we are planning on blogging about how to make your website more business friendly. We will have some tutorials on our favorite plugins and features, which will make your site more efficient.
The blog post was created several years ago, but interesting I had a similar situation this week. And handle it according to what happen a few years ago.
On Monday, I received an email from Stripe.com, indicating one of my recurring payments was flagged as “fraudulent”. I was totally shocked. This payment was a recurring payment. The client was provided with an email about four days prior to the payment hitting their bank, and I provided the client with an option to contact me to stop the payment.
A few months ago, this client had had an issue with funds being in their account and had several overdraft fees charged to their account. I offer to reimburse the fee, but would not pay for their overdraft fees. I was trying to build a long term relationship and felt bad for my client.
What do you mean fraudulent?
Now I received an email from stripe.com, and I am totally confused. I reached out to my payment gateway. I was advised my client claimed the payment was an unauthorized payment. I advised this was a recurring payment for hosting and maintenance support. This was the sixth or seventh payment. I was advised by my payment gateway to send support, which would be forward to the client’s bank. It was up to the client’s bank to overturn the fraudulent charge.
I reached out to my client. I left a message about the fraudulent charge and advised that the charge was a recurring one. The client had approved the payment over six months ago. I had even send an email advising when the payment was going to be taken out. The client would advised that they should have cancelled the services.
You need to reimburse me for past charges!
I instructed the client, that my relationship with my payment gateway was tarnished. I advised them that the contract, email of upcoming payment, and list of payments would be forward to their bank. I advised that I would be sending a paypal invoice, since the services have been provided. I advised the client that they had to the end of the month to secured hosting, payment for domain transfer, and migration cost.
I have received several “I’m sorry” and “I did not want to put your business in any bad light”, but this client still has not executed the past invoice.
“Not all clients are my client”. My defining moment of the week.
Image courtesy of Mikayla Mallek.
JDS WebDesign is a Web Design and Brand Marketing Agency located in Marietta, Georgia. We create AWESOME on line presence for Start-ups and Influential People/Organizations. To learn more about us or how we can help you and your organization, you can contact us or schedule a meeting.
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I had that happen once with a recurring charge. The client wanted to stop the charge. She didn’t like conflict and instead of telling me she wanted to stop, she called PayPal. She didn’t realize she was opening an investigation. She just didn’t want to hurt my feelings.